Eight questions to ask your caterer.

When planning a wedding there are a multitude of things to consider, across a range of suppliers.  Most of our clients, especially those planning a wedding, have never used caterers before and so other than the obvious questions such as menu choices, cutlery and china patterns and colour of the tablecloths, many of the more mundane, but still essential, questions go unasked.  Some of these questions may well apply to other suppliers too.

We thought it would be helpful to put together a little checklist of things you ought to know....

1) How many other weddings or events is your caterer involved with on your event date?

Unlike many caterers, we limit the number of events we work on each day so we can be sure only the best and most trusted staff work on your event.  It also means that, in the main, the Thames people you speak to from the start will work with you throughout the process and be there on the day, so you can be sure of a friendly face and know that your event team know all the carefully planned details.  This way you know that your event isn't just another day to us.

2) Who from your caterer's team will be there to manage your event on the day?

Again, because we limit the number of events, you will have ample opportunity to get to know your likely event manager over the planning period, and it will usually be one of the company's directors.  If there is a reason why another event manager will be working on your event, then we will always make sure you have met that person well before the event.  It is this level of personal hands-on service that we believe makes the difference.

putting the final touches to a marquee wedding

3) What is the staff to guest ratio?

We assign staff levels depending on the size of the event and the venue.  We allocate a service team of six waiters per 80-100 guests or 8 -10 tables. If there are more than 100 guests, we repeat the formula, so no team has to deal with more than 100 guests.  If there were 140 guests, for example, there would be 2 teams looking after 70 guests each, 400 guests would be 4 teams, and so on. Each team has at least one chef, depending on the menu type.  Each service team has a team leader and there is an overall Event Manager.  For larger events our Head Chef will oversee the kitchen.

4) Is the food prepared on-site or cooked elsewhere and transported hot or reheated?

temporary kitchen

We want our food to reach you at it's best, and that means freshly cooked for service.  If your venue doesn't have a kitchen, we can provide a temporary facility, including ovens, hot cupboards etc.  Under certain rare circumstances where there is no facility to cook on site, such as Henley Town Hall, and where the venue is within a short distance of our kitchen, we can transport food hot, although we prefer not to do this.

5) Does your caterer use strictly fresh and seasonal ingredients, or do they use frozen and pre-prepared products?

Thames Catering's chefs use the freshest and highest quality ingredients, and where possible we source these from local suppliers.  All meat and eggs are free-range and we will use organic produce if available within the client's budget.  All our dishes are made for you from scratch by our chefs.

6) Does your caterer employ their own staff or use an agency?

We have an excellent team of waiting staff and chefs that we use for our events.  We recruit them ourselves and train them where needed, ensuring high levels of friendly and discreet service.  On larger events, we may supplement these with agency staff, but we have one agency that we work with on a regular basis and who tries to send us a core team of staff for our events, so they all know how we work and what standards we expect.

The team at Henley Boat Races, 2012, Temple Island Meadow

7) What insurance cover and licences does your caterer have?

All caterers must hold food hygiene certification, so make sure you ask to see a copy of the certificate.  We also have public and product liability insurance to the value of £5m and employers liability insurance to the value of £1m.  Lastly, we are personal licence holders for the sale and supply of alcohol, and if your venue doesn't hold a premises licence, we will be happy to obtain a TEN for your event.

8) How will your caterer go above and beyond to provide a unique experience for you and your guests?

With our superb food and professional and efficient event management service, we make sure every event is a day to remember for our clients.  We offer an unparalleled level of flexibility in planning both menus and front of house details with all our clients, giving a genuinely bespoke service.  Our On The Day service means clients can relax and enjoy their event knowing all the other little details are safe in our hands.

A little thank you from one of our clients

new focus

We've been a bit absent for a few days, trying to get caught up with quotes - it's lovely that they're backing up, and next year looks like being very, very busy!  


We've also been working on slightly changing the focus of this blog, and making it more wedding specific, so it can be a source of useful information about every aspect of the day for anyone planning a wedding.


We'll keep the occasional fun posts too, but in the main, we'll be weddings, weddings, weddings!


So, all you brides-to-be, please drop me a line and tell me all the things you'd like to see, things you find useful from other blogs, and if you'd like to get involved with us as we work with you through your planning stages, sharing your experiences and eventual big day with our readers.


Look forward to hearing from you - pop a comment in the box, and we'll be in touch.

Henley Boat Races

This weekend will be a new experience for us - we're providing the catering for the Henley Boat Races being held on the river in.... yes, you've guessed it, Henley-on-Thames.


We're going to be based in a marquee up at Temple Island Meadows, and are providing a range of yummy dishes, including roast pork baps with stuffing and apple sauce, 1/4lb homemade burgers with the works, hot dogs, carrot and sesame burgers for the veggies, and a whole host of fantastic home made cakes.  There's fruit and salads too for those more health-conscious visitors!  

In addition to the lovely food, we've got a full bar, serving draught bitter from Brakspears, who are sponsoring the event, as well as other beers and lagers, cider, wine and a few spirits.


Temple Island Meadows are up at the start of the famous Henley Royal Regatta course, and are an ideal location for any type of event.  We have catered for weddings on the site, with gorgeous marquees being provided by Henley Contracting, and with ample parking or mooring available alongside, you can choose to arrive by car or other vehicle or by boat. The venue lends itself brilliantly to either a formal sit-down meal, or something a little different and more relaxed such as a Thai banquet cooked in giant pans in front of your guests, or a barbecue.  Last year we provided a full Dubai brunch themed wedding reception with a range of Middle Eastern dishes being cooked on barbecues in an open kitchen area and then served to the guests via different buffet stations.


If you'd like further information on catering at Temple Island Meadows, drop us an email and we'll be happy to discuss your event. 

Notes from the kitchen....

Snapped on a rare day off!

Head chef, Patrick has taken over the blog today...

At Thames, Catering & Events we want people to be excited about and enthused by our food.  So a lot of thought goes into the menus we produce for our clients. 

First, and foremost, it has to be what they want - we try and incorporate as many elements specifically relevant to each client as they wish. Secondly, we need to be sure we can produce it, to the best standard, at their chosen venue, which can sometimes be in a temporary kitchen in a marquee in a field!

trio of desserts

Once we've agreed a final menu, it’s onto the tasting.  Hosted at our premises in Henley, the clients are served the full menu, including canapés if required.  We take photos of the food as it is served, so that we can use those to ensure any other chefs working with us on the event can see exactly how the food is to be presented, making sure it meets clients’ expectations.

We also recommend prospective clients take up references – it’s easy for a caterer to provide a meal for two in a commercial production kitchen, but the clients’ need to be satisfied their caterer can do this in a tent in a field for 150 hungry guests!

After the tasting, there’s a break for the kitchen until the big day approaches, while Pennie keeps in touch with the clients, working on the front of house and event management aspects of the day.

prep menu showing special diets

While we do events on any day of the week, Saturday is naturally the most popular, especially for weddings. The prep menus for the week’s events will be brought to the kitchen on Monday, with all final numbers and special dietary requirements having been confirmed the week before. From these final menus, I write my prep lists, I will go through all the finer detail to ensure we haven’t missed anything important, and double check the front of house equipment orders include everything we need to serve the particular dishes. I then also compile my order lists and place all the food orders for Thursday delivery.

Once Thursday arrives, its all systems go!  For the kitchen, this is probably my busiest day as I like to get as much done as possible. Each event will have an allocated chef, who will also start the prep for whichever event they will be cooking for. Why is this?? This ensures they are familiar with their menu, and also whilst he works through his prep list, I will be able answer any questions he may have (and decipher the writing! – Pennie). The first day’s prep lists may take 6 hours, may take 14 hours, but we work until it’s all done - this is part of the job when using the freshest produce.

prepping one of our chicken main courses

Friday comes and with it more prep! Also, importantly, we go through the job stacks in our walk-in fridge and check them off against our menu. (As food is prepped for each event, we use stacks of clean, brown bread crates to separate each menu in the fridge – a ‘job stack’.) This will highlight anything we may have missed, crucially at a time when we still have time to fix any problems.

Also on a Friday, most of our hire equipment gets delivered to the site. At this stage, I’m reliant on Pennie and her team to set up the temporary kitchen and check everything is working correctly. After all, no one would want to me or the chefs to turn up on-site to produce a hot meal, only to find the ovens didn’t work! Once I am happy that everything is as far prepared as it can possibly be, only then will I finish for the day.

Event day arrives, and this generally means an early start, usually being at the kitchen by 6am. I generally finish any outstanding prep myself, usually having canapés to finish, desserts to garnish and bread to cook. Again, we check the menu against the food loaded on the job stacks.

Why this obsession with constantly checking?? Well, sometimes some of our jobs are over 40 miles away - too far to be coming back to get something if we’ve forgotten it! Also, we don’t want to disappoint our clients, and making it as seamless and stress free on our side as possible means we can do the best job towards making their big day really special.

job stack in a catering tent

So, it’s into the van and off to site, Once there, it’s all hands on deck to get the food unloaded and into the fridges, and then the magic starts! Service can be a very stressful time in the catering tent (!! - Pennie), but more so if you’re not organized, so that’s another reason why we pay a lot of attention to the finer detail.

If the menu includes a cold starter these will be plated just before service starts and will have the final dressing as the waiting staff take them to the guests’ tables. Once we’re happy the kitchen is ready to go with the next course, the starters are cleared and we start sending out the main dishes.  This is a carefully choreographed process with the service teams working closely with their chefs to make sure all the hot dishes goes out still hot, on hot plates, presenting all this carefully prepared food in it’s best possible light.  Once the main course is served, it’s down to the chefs to get the cold desserts plated up, and again these have final dressing as they go out to the tables.

All in all, service of a three course meal will usually last for 2 hours and is very satisfying once finished and it has all run smoothly.

cooking giant paella

Often a wedding party will have more food in the evening, this may be a hog roast, or even a curry cooked in front of the guests. This is my favourite way of cooking as it allows the guests to interact with me and talk about the dish I am serving and also gives me chance to gauge feedback about the wedding breakfast.

Then comes the hard bit. By this point, we’ve often been on our feet for around 12 hours, but we now need to start breaking the temporary kitchen down so that the hire equipment can be collected on the Monday morning. Our van will also need to be loaded with the equipment we have brought with us to be taken back to the kitchen and unloaded.

Around 16 hours after we started, the kitchen is locked up and it’s time for the chefs to head home.  This is common during the summer months as Pennie and I like to work on every job we have booked, giving the client a recognizable point of contact for the day. 

Sunday is clean down day. The kitchen, all the equipment & the van will be cleaned down in preparation for the coming week.  And on Monday, the cycle starts again.

Days off?? These are at a premium during our summer season, although we try to make it up during October and November, once the season ends.

As I hope you can see, Pennie and I put a great deal of effort into making our clients’ event days special.  We believe this personal commitment is the extra added value that distinguishes us from other caterers.  We hope you’ll come to believe this too, as you book us for your next big event!

Thanks for reading